Reduce Helpdesk Calls and User Frustration
JumpSeat is a just-in-time support platform. This means, users stay in the browser away from your support desk.
Helpdesk Assistance
JumpSeat reduces the amount of helpdesk calls coming in and assists in delivering shorter call times. Interactive guides can be started by clicking a URL, so support teams can react quicker through chat or email support.
- Lower IT support requests
- Increase quality of support
- Increase helpdesk efficiency
- Scale support instantly
- Free up resources
On-demand Support
Our on-screen step-by-step support reduces user frustration by tacking the problem head on. No tutorial videos, no classrooms, no simulations - JumpSeat holds your hand through the actual processes you need help with:
- Self-help walkthroughs
- Step-by-step assistance
- On-demand access
- Reduce errors and work interruption
- On-page Issue handling
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Knowledgable users
At the end of the day, any system is only as good as its users. Users are only as good as their training – great companies take training seriously. JumpSeat makes it easy for you to be that great company.
