First in Class Features

The JumpSeat Platform delivers user guidance where and when they need it. But our features don’t stop there - we’ve made it easy for SMEs to manage everything themselves.

Watch the overview

User Engagement

Guided Tours

Keep users engaged by allowing them to stay on task. Clear step-by-step instructions are displayed on screen, making even the most complex tasks easy to complete.

Highlight new features
Display in multi-lingual

Present rich media
Test user knowledge

Onboarding

Engage users from the first time they login. Whether its a free trial, an initial setup, or new product release, JumpSeat keeps users engaged and well informed.

Learning courses
Checklists

Self-setup courses
On-page guidance

Notifications

Keep your users informed when things have changed on your site. Simple annoncements can be displayed over your apps to ensure effective communication.

Organization announcements
Change management communication

Global Access

A single retractable sidebar, complete with search for easy guide access.

Permalinks

Shorten support response times. Automatically start guides by clicking on links.

Media & Files

Facilitate learning with your existing resources; video tutorials (e.g. youtube), images, or links

Surveys

Collect user feedback and find out if your objectives where met

Guide Authoring

Easy Creation

Our point and click guide creation is not only easy-to-use but is intelligent enough to configure things automatically for you.

No technical knowledge is needed whatsoever, so authors can focus on what they know best - content.

Point & click creation
"Record me" creation

Auto configuration
Exception handling

Effective Interactions

Let users decide what is important to them, but help them throughout the learning process.

Hands-on learning isn’t just about guiding users with helpful text. JumpSeat guide branching let’s you create “choose your adventure” style experiences, while quizing and analytics keep you informed about guide effectiveness.

Guide branching
Step navigation

Create a quiz
Learning courses

Smart Issue Handling

Issues are handled on both sides of the conversation. When things go wrong for your users (e.g. they don’t have access to a link or button), you can fire business rules (e.g. a popup message that notifies them of the solution).

For authors, JumpSeat was designed to adapt when your application interface gets changed.

On-page alerts
Smart tool-tips

Auto configuration
In-app Issue handling

User Management

A single retractable sidebar, complete with search for easy guide access.

Learning Pathways

Shorten support response times. Automatically start guides by clicking on links.

Role-based Learning

Facilitate learning with your existing resources; video tutorials (e.g. youtube), images, or links

User Permissions

Collect user feedback and find out if your objectives were met

Analyze Usage

Measure employee performance, track pain points in your system, and action user compliance.

Analytics can be used to stop users from using processes they are NOT trained on, or to welcome new users to the system.

Track Usage

See problem areas
Display overall usage

User Compliance

Track compliance
Identify success stories

What People Are Saying

JumpSeat has not only shortened user onboarding time by 40%, but reduced our helpdesk calls to a bare minimum. Our clients are overjoyed by how JumpSeat has simplified the user experience of their applications.

Doug Den Hoed, CEO, AtAppStore