easy guide creation

If you can point and click a computer mouse, you can build a guide in JumpSeat. As long as the task you are trying to document is web based, JumpSeat is up to the challenge.

Need to start out in Office 365 to check an email group, move over to SalesForce to grab a document, and then upload that document into SharePoint? Sounds like the perfect candidate for a video tutorial? Think again, because JumpSeat can handle it.

pathways and roles

One of the biggest keys to learning a task the right way, the first time, is to allow learners to understand the bigger picture. JumpSeat is the only solution that seamlessly supports both topical learning pathways and user roles. Need to train all of your business analysts in Dubai how to use your new CRM while your head office is in Chicago?

With JumpSeat, training caters to everyones' individual needs - create a role, define a pathway, and start creating interactive task guidance.

Search and find guides

Time after time, research tells us that the best way to learn something is to actually do the thing you want to learn. So if we all know this to be the case, why is training and support passive? With JumpSeat, it doesn't have to be. JumpSeat tasks are both topical and contextual, meaning that if a user wants to learn preemptively, they can. Or most likely, the case of a user forgetting how to do that super complex task (they only do once a year), they can get access to help on-demand, and be productive while learning.

Real time feedback

Learning generally isn't easy. Learning complicated enterprise software, by reading a manual, or 'playing around' with a training instance in a seminar doesn't make it any easier. JumpSeat helps users every step of the way – gently correcting them when they make mistakes, with helpful error messages, and tips on how to get back on track with the task at hand.

JumpSeat's real-time feedback will tell users when things go wrong, for example: "I don't have access to that feature". This allows us to remove common roadblocks that occur in both videos and classroom training.

On-Demand training

Traditional training relies on the human ability to remember and repeat complicated tasks on a day-to-day basis. What it fails to account for is that in todays hyper-speed, always connected, get-this-done-right-meow work environment, people have way more things to do than they did even fifteen years ago.

Simply put, people forget training. We built JumpSeat because we saw users getting frustrated by not remembering what they had to do, when they actually had to do it. JumpSeat allows you to empower your users with training and support at the exact time and place they need it.

Compliance & Analytics

With the evolving nature of today's workforce, some companies have co-located, no-located, multi-national workforces. This is great generally, but it presents real challenges with compliance and scalability of training and support. With support for feature restriction, quizzing and multi-point analytics, JumpSeat covers all of the angles for you.

How do you build awareness of new features when they are rolled out across your applications? Well, JumpSeat will highlight where, and how to use them.